DONNA IDA
Delivery information
Standard Delivery – FREE
Express Delivery – Coming soon
Can you deliver to a different address than my billing address?
Yes, you can specify your preferred delivery address when you place your order.
We deliver to most postal areas in the UK. We reserve the right not to deliver orders if we believe the address is not secure; for example, to a communal postal address or PO Box. If this affects your order, we will notify you as soon as possible.
How long does Standard Delivery to the UK take?
Please allow up to 5 working days for free Standard Delivery. If you have not received your items within 10 working days from us dispatching them, please contact our Customer Services Department at customercare@intudigital.co.uk.
Are there any places where delivery might take longer?
There are a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescale.
What if I'm not in when you deliver?
Your order will be delivered anytime between 8am and 6pm and a signature will be required on receipt.
If you are not around to take delivery of your order, the carrier will leave a calling card informing you how to collect/rearrange your delivery.
We dispatch all items via a secure service that you can track at each stage of your parcels journey. You should be able to track your order within 24 hours of the order despatch email being sent to you.
SHIPPING OPTIONS
Deliveries will be made within 5 working days (excluding weekends & Bank holidays) after you place your order. If you are not around to take delivery of your parcel, you will be left a calling card informing you how to rearrange your delivery. Orders are generally delivered between 8am and 6pm.
Refunds and Returns
Refund policy
What should I do if I no longer want the goods I ordered?
If you’re not happy with your purchase, no problem. We offer Free Returns on all full-price purchases just follow the instructions below for a stress-free refund or exchange.
UK CUSTOMERS - FREE RETURNS
If you decide that you do not wish to keep the product, you have 14 days to return it to us for a full refund. Please notify us by e-mail on customercare@intudigital.co.uk with your order number, the item(s) that you would like to return and your reason for returning the item(s).
1. Simply fill in the returns form enclosed with your order, complete the order dates, order number and your name along with details of which items you are returning, and the reason for return
2. To request a refund, select how you would like to be credited. This must match the original payment method used. Unfortunately store credit is not available for intu.co.uk purchases.
3. Check the box to agree with our Returns Policy.
4. Cut out the returns address label and attach to the front of your parcel. If your order is being returned via special delivery, please attach the included bar-coded label also. These must be clear and readable on the outside of the parcel.
5. The package must then be taken to the Post Office. Always remember to get a proof of postage receipt.
6. On receipt of the returned item, and in accordance with our refund policy, we will notify intu.co.uk to refund the payment card the price paid for the item. You will receive an email confirming that the refund has been actioned and your card credited.
RETURNING SALE ITEMS
1. Email a copy of your order confirmation to customercare@intudigital.co.uk and request an RMA. You must request an RMA number within 5 days of receiving your order.
2. Please detail in the email if you would like to RETURN or EXCHANGE the item. If an item is faulty, please provide full details.
3. To request a refund, select how you would like to be credited. This must match the original payment method used. Unfortunately store credit is not available for intu.co.uk purchases.
4. You will then receive an email containing your RMA number which is valid for the next 14 days within which you can send your unwanted item(s) back to us.
5. Please make sure you declare all items as RETURNED GOODS and address to:
Donna Ida Limited
40 Elizabeth Street
London, SW1W 9NZ
United Kingdom
6. We recommend that you send your package back via recorded post. Once received back your order will be refunded immediately.
Items should be returned new, unused, and with garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. All shoes should be tried on a carpeted surface before wear.
What should I do if I have received the wrong item, or the item is faulty?
In either event, please return the relevant item as above to us for a full refund. On receipt of the returned item we will dispatch the correct item/exchange or notify intu.co.uk to refund the payment card the price paid for the item. We will cover all postal charges.
What should I do if you have not sent me one of the items I ordered?
In this event, please contact our customer service team from 10am to 5:30pm Monday to Friday (excluding UK public holidays) by emailingcustomercare@intudigital.co.uk or phone +44 (0) 207 960 1360.
Postal returns (UK& Ireland)
What is the procedure for returning an item to Donna Ida by post?
If you decide that you do not wish to keep the product, you have 14 days to return it to us for a full refund. Please notify us by e-mail on customercare@intudigital.co.uk with your order number, the item(s) that you would like to return and your reason for returning the item(s).
We offer Free Returns on all full-price purchases just fill in the returns form enclosed with your order, complete the order dates, order number and your name along with details of which items you are returning, and the reason for return. Cut out the returns address label and attach to the front of your parcel. Always remember to get a proof of postage receipt. Upon receipt of your item we will happily issue you your exchange.
This Part sets out the terms which govern your right to return any Goods that you do not want to keep.
If you decide that you do not wish to keep the product, you have 14 days to return it to us for a full refund. Please notify us by e-mail on customercare@intudigital.co.uk with your order number, the item(s) that you would like to return and your reason for returning the item(s).
When we deliver your Goods to you we will include a returns slip, and information on how to return Goods to us. If you want to return any items you must complete the returns slip and enclose this with the items you are returning.
You can, at any time within 14 days of receiving Goods from us, cancel your contract and return any Goods to us.
You must then, within 14 days of receiving the Goods, return the Goods to us by sending them in a securely wrapped parcel to the address on the returns slip. Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession. The Goods must be returned to us intact, undamaged as soon as reasonably possible. We will notify intu.co.uk to refund to the payment card the price paid for the Goods.
Your rights under this Part are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000. If you wish, you may notify us by email customercare@intudigital.co.uk that you wish to cancel your contract before the end of the statutory cancellation period (14 days from the day after you receive the Goods). You must then return the goods to us in the manner specified in the above paragraph.
Nothing under these terms and conditions affects your statutory rights.
This Part sets out some general terms that govern our relationship with you and purchases by you.
We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control, including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.
We warrant to you that any Goods purchased from us on intu.co.uk are of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Goods you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
This does not include or limit in any way our liability:
(a) For death or personal injury caused by our negligence;
(b) Under section 2(3) of the Consumer Protection Act 1987;
(c) For fraud or fraudulent misrepresentation; or
(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to loss of income or revenue; loss of business; loss of profits or contracts; and loss of anticipated savings.
All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.
These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.
The interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law unless as a matter of law you are entitled to rely on the laws of your country of domicile as a consumer.
You and we agree to submit to the exclusive jurisdiction of the English courts for the determination of disputes for customers in England, and the Scottish courts for customers in Scotland. For all other customers unless as a matter of law you are entitled to bring or defend an action as a consumer in your country of domicile, you and we submit to the exclusive jurisdiction of the English Courts.
The intellectual property rights in all software and content made available to you on or through the Website is our property or the property of our licensors and all such rights are reserved by us and our licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Website nor may you use any such content in connection with any business or commercial enterprise.
Donna Ida is a trade mark belonging to us and no licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without our written permission.