TATTY DEVINE
Delivery information
Standard Delivery – FREE
Express Delivery – Coming soon
Can you deliver to a different address than my billing address?
Yes, you can specify your preferred delivery address when you place your order.
Where do you deliver?
We deliver to most postal areas in the UK. We reserve the right not to deliver orders if we believe the address is not secure; for example, to a communal postal address. If this affects your order, we will notify you as soon as possible. We do not deliver to PO Box addresses.
How long does Standard Delivery to the UK take?
It usually takes 1-2 working days to arrive but allow up to a maximum of 15 days for Standard Delivery.
Are there any places where delivery might take longer?
There are a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescale.
What if I'm not in when you deliver?
Your order will be delivered anytime between 8am and 3pm and a signature will be required on receipt.
If you are not around to take delivery of your order, you can contact the carrier directly to rearrange or the carrier will leave a calling card informing you how to rearrange your delivery.
How can I track my order?
You should be able to track your order within 24 hours of the order despatch email being sent to you.
You will receive an email with order tracking once your order has been despatched.
If you are not around to take delivery of your parcel, you will be left a calling card informing you how to rearrange your delivery. Unfortunately you cannot change the delivery address for a redelivery.
Orders are generally delivered between 8am and 2pm.
Refunds and Returns
Refund policy
What should I do if I no longer want the goods I ordered?
It's easy to return an item to us. Just send your item back unworn within 28 days, and choose from a refund or an exchange.
Please notify us by e-mail on customercare@intudigital.co.uk with your order number, the item(s) that you would like to return and your reason for returning the item(s).
There are some items you can't return: Earrings - for hygiene reasons we can't take these back.
For all other items, all we ask is that the item is: Unworn, in the same condition we sent it to you, in its original packaging (usually a jewellery box) and wrapped carefully and securely in its box in a well-sealed padded envelope.
We recommend you use Recorded Delivery or another tracked service. Please send the item with your receipt and contact details to Tatty Devine, 7 Gibraltar Walk, London, E2 7LH.
On receipt of the returned item, and in accordance with our refund policy, we will notify intu.co.uk to refund the payment card the price paid for the item. You will receive an email confirming that the refund has been actioned and your card credited.
What should I do if I have received the wrong item, or the item is faulty?
We make our jewellery by hand, and quality control every piece carefully. If a fault arises, we want to put it right. Simply send your item back within 28 days, and choose from a refund or an exchange.
If more than 28 days have passed, we will offer you a repair or, if we can't repair the item, a replacement. If we can't replace the item, we will offer you an exchange, credit note or refund. Please note that if you have had significant wear from the item, any refund after 28 days may be for less than the original price.
We will happily refund your postage costs (within reason!).
Wrap your item carefully and securely in its box in a well-sealed padded envelope. Please use Recorded Delivery or any other tracked service, because we can't take responsibility if your parcel is lost in transit.
Send the item, your receipt and your full contact details to Tatty Devine, 7 Gibraltar Walk, London, E2 7LH.
On receipt of the returned item, we will notify intu.co.uk to refund the payment card the price paid for the item.
If more than 6 months have passed, we will still do our best to put the fault right. Please contact us.
What should I do if you have not sent me one of the items I ordered?
In this event, please contact our customer service team from 10am to 5:30pm Monday to Friday (excluding UK public holidays) at customercare@intudigital.co.uk or on 0207 960 1360.
Paypal returns
Please note, orders paid for using Paypal cannot be returned to stores.
Returns to store (UK only)
Can I return an item to a Tatty Devine Boutique?
Unfortunately this service is not currently available when you purchase with intu.co.uk.
Postal returns (UK & Ireland)
What is the procedure for returning an item to Tatty Devine by post?
Please notify us by e-mail on customercare@intudigital.co.uk with your order number, the item(s) that you would like to return and your reason for returning the item(s).
Post the item back to us within 28 days and choose from a refund or an exchange. There are some items you can’t return (see above for details).
Wrapped carefully and securely, in its original packaging (usually a jewellery box) and then into a well-sealed padded envelope. We recommend you use Recorded Delivery or another tracked service.
Please send the item with your receipt and contact details to Tatty Devine, 7 Gibraltar Walk, London E2 7LH.
Please ensure you request a proof of posting certificate.
Returning Goods
This Part sets out the terms which govern your right to return any Goods that you do not want to keep.
You can, at any time within 14 days of receiving Goods from us, cancel your contract and return any Goods to us. Please notify us by e-mail on customercare@intudigital.co.uk with your order number, the item(s) that you would like to return and your reason for returning the item(s).
You must then, within 28 days of receiving the Goods, return the Goods to us by sending them in a securely wrapped parcel to Tatty Devine, 7 Gibraltar Walk, London, E2 7LH. Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession. The Goods must be returned to us intact, undamaged as soon as reasonably possible. We will notify intu.co.uk to refund to the payment card the price paid for the Goods returned.
Your rights under this Part are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000.
Nothing under these terms and conditions affects your statutory rights.
General terms relating to our relationship with you
This Part sets out some general terms that govern our relationship with you and purchases by you.
We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control, including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.
We warrant to you that any Goods purchased from us on intu.co.uk are of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Goods you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
This does not include or limit in any way our liability:
(a) For death or personal injury caused by our negligence;
(b) Under section 2(3) of the Consumer Protection Act 1987;
(c) For fraud or fraudulent misrepresentation; or
(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to loss of income or revenue; loss of business; loss of profits or contracts; and loss of anticipated savings.
All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.
These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.
The interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law unless as a matter of law you are entitled to rely on the laws of your country of domicile as a consumer.
You and we agree to submit to the exclusive jurisdiction of the English courts for the determination of disputes for customers in England, and the Scottish courts for customers in Scotland. For all other customers unless as a matter of law you are entitled to bring or defend an action as a consumer in your country of domicile, you and we submit to the exclusive jurisdiction of the English Courts.
The intellectual property rights in all software and content made available to you on or through the Website is our property or the property of our licensors and all such rights are reserved by us and our licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Website nor may you use any such content in connection with any business or commercial enterprise.
Tatty Devine is a trade mark belonging to us and no licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without our written permission.
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