RUNWAY ROUTE
Delivery information
Standard Delivery – FREE
Express Delivery – Coming soon
Can you deliver to a different address than my billing address?
Yes, you can specify your preferred delivery address when you place your order.
Where do you deliver?
We deliver to most postal areas in the UK. We reserve the right not to deliver orders if we believe the address is not secure; for example, to a communal postal address or PO Box. If this affects your order, we will notify you as soon as possible.
How long does Standard Delivery to the UK take?
Please allow up to 5 working days for free Standard Delivery. If you have not received your items within 10 working days from us dispatching them, please contact our Customer Services Department at customercare@intudigital.co.uk or phone +44 (0) 207 960 1360 Monday- Friday between 10am – 5:30pm.
Are there any places where delivery might take longer?
There are a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescale.
What if I'm not in when you deliver?
Your order will be delivered anytime between 8am and 6pm. If you are not around to take delivery of your order, Royal Mail will leave a calling card informing you how to collect/rearrange your delivery.
SHIPPING OPTIONS
STANDARD DELIVERY (FREE)
Deliveries will be made within 5 working days (excluding weekends & Bank holidays) after you place your order. If you are not around to take delivery of your parcel, you will be left a calling card informing you how to rearrange your delivery. Orders are generally delivered between 8am and 6pm.
Refunds and Returns
Refund policy
What should I do if I no longer want the goods I ordered?
If, on receiving your order, you decide you do not wish to keep the goods, you can return any item you are not completely happy with within 14 days of the dispatch date for a full refund or exchange. Please notify us by e-mail on customercare@intudigital.co.uk with your order number, the item(s) that you would like to return and your reason for returning the item(s).
Please include the completed returns/exchange portion of your invoice with your package and affix the appropriate postage. We recommend you email us beforehand and use recorded post, as we are unable to bear responsibility for items that fail to reach us. You can email us on customercare@intudigital.co.uk.
Returned items must be in UNUSED condition and in their individual packaging with ALL tags attached. Items with insufficient postage will be charged a fee of £2 to cover collection costs, in addition to any postage due. Any damaged/used items or items with tags removed or damaged cannot be accepted for refund/exchange. In the interest of hygiene, we are also unable to accept returns/exchanges on marked items such as earrings and pierced jewellery, unless the order has been acknowledged by us as faulty.
Please use the address below to send your returns:
Runway Route Ltd.
P.O. Box 64428
London
W5 9HB
It is advisable to send returned items by Royal Mail 1st class signed for or any other trackable service, and keep your proof of postage certificate, as we regret we cannot be responsible for goods lost or damaged in transit. Once the package has been received and verified, your refund will be processed in the original form of payment within 7 business days. You will be notified via email when this transaction has taken place. Normal card processing times apply.
On receipt of the returned item, and in accordance with our refund policy, we will notify intu.co.uk to refund the payment card the price paid for the item. You will receive an email confirming that the refund has been actioned and your card credited.
What should I do if I have received the wrong item, or the item is faulty?
In either event, please return the relevant item as above to us for a full refund. On receipt of the returned item we will dispatch the correct item/exchange or notify intu.co.uk to refund the payment card the price paid for the item. We will cover all postal charges.
What should I do if you have not sent me one of the items I ordered?
In this event, please contact our customer service team from 10am to 5:30pm Monday to Friday (excluding UK public holidays) by emailing customercare@intudigital.co.uk, or phone +44 (0) 207 960 1360.
Postal returns (UK& Ireland)
What is the procedure for returning an item to Runway Route by post?
Please include the completed returns/exchange portion of your invoice with your package and affix the appropriate postage. We recommend you email us beforehand and use recorded post, as we are unable to bear responsibility for items that fail to reach us. Upon receipt of your item we will happily issue you your refund/exchange (as required).
Returning Goods
This Part sets out the terms which govern your right to return any Goods that you do not want to keep.
When we deliver your Goods to you we will include a returns slip, and information on how to return Goods to us. Please notify us by e-mail on customercare@intudigital.co.uk with your order number, the item(s) that you would like to return and your reason for returning the item(s). If you want to return any items you must complete the returns slip and enclose this with the items you are returning.
You can, at any time within 14 days of receiving Goods from us, cancel your contract and return any Goods to us.
You must then, within 14 days of receiving the Goods, return the Goods to us by sending them in a securely wrapped parcel to the address on the returns slip. Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession. The Goods must be returned to us intact, undamaged as soon as reasonably possible. We will notify intu.co.uk to refund to the payment card the price paid for the Goods.
Your rights under this Part are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000. If you wish, you may notify us by email customercare@intudigital.co.uk that you wish to cancel your contract before the end of the statutory cancellation period (7 days from the day after you receive the Goods). You must then return the goods to us in the manner specified in the above paragraph.
Nothing under these terms and conditions affects your statutory rights.
General terms relating to our relationship with you
This Part sets out some general terms that govern our relationship with you and purchases by you.
We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control, including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.
We warrant to you that any Goods purchased from us on intu.co.uk are of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Goods you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
This does not include or limit in any way our liability:
(a) For death or personal injury caused by our negligence;
(b) Under section 2(3) of the Consumer Protection Act 1987;
(c) For fraud or fraudulent misrepresentation; or
(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to loss of income or revenue; loss of business; loss of profits or contracts; and loss of anticipated savings.
All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.
These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.
The interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law unless as a matter of law you are entitled to rely on the laws of your country of domicile as a consumer.
You and we agree to submit to the exclusive jurisdiction of the English courts for the determination of disputes for customers in England, and the Scottish courts for customers in Scotland. For all other customers unless as a matter of law you are entitled to bring or defend an action as a consumer in your country of domicile, you and we submit to the exclusive jurisdiction of the English Courts.
The intellectual property rights in all software and content made available to you on or through the Website is our property or the property of our licensors and all such rights are reserved by us and our licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Website nor may you use any such content in connection with any business or commercial enterprise.
Runway Route is a trade mark belonging to us and no licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without our written permission.
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