FRENCH SOLE
Delivery information
Standard Delivery – FREE
Express Delivery – Coming soon
Can you deliver to a different address than my billing address?
Yes, you can specify your preferred delivery address when you place your order.
Where do you deliver?
We deliver to most postal areas in the UK. We reserve the right not to deliver orders if we believe the address is not secure; for example, to a communal postal address or PO Box. If this affects your order, we will notify you as soon as possible.
How long does Standard Delivery to the UK take?
Please up to 5 working days for free Standard Delivery.
Are there any places where delivery might take longer?
There are a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescale.
What if I'm not in when you deliver?
If you are not around to take delivery of your order, you can contact the carrier directly to rearrange or the carrier will leave a calling card informing you how to rearrange your delivery.
How can I track my order?
You should be able to track your order within 24 hours of the order despatch email being sent to you.
SHIPPING OPTIONS
STANDARD DELIVERY (FREE)
Deliveries will be made within 5 working days (excluding weekends & Bank holidays) after you place your order.
For UK customers we will use Royal Mail Recorded Delivery for all main land postcodes.
When there is a delay to items sent outside the UK it is often due to your local mail service, please take this into consideration when waiting for delivery of your order. If you are not around to take delivery of your parcel, you will be left a calling card informing you how to rearrange your delivery.
Refunds and Returns
Refund policy
What should I do if I no longer want the goods I ordered?
If, on receiving your order, you decide you do not wish to keep the goods, you can return any item you are not completely happy with. If you wish to return an item, you must notify your intention to return it, in writing to customercare@intudigital.co.uk, within 7 working days from the date you received your goods. The item(s) must then be returned within 14 days of invoice date.
On receipt of the returned item, and in accordance with our refund policy, we will notify intu.co.uk to refund the payment card the price paid for the item. You will receive an email confirming that the refund has been actioned and your card credited.
What should I do if I have received the wrong item, or the item is faulty?
In either event, please return the relevant item to us for a full refund. On receipt of the returned item, we will notify intu.co.uk to refund the payment card the price paid for the item.
What should I do if you have not sent me one of the items I ordered?
In this event, please contact our customer service team from 10am to 5:30pm Monday to Friday (excluding UK public holidays) email us on customercare@intudigital.co.uk or call + 44 (0) 207 960 1360.
Paypal returns
Please note, orders paid for using Paypal cannot be returned to stores. UK orders please use the free returns label and return by post.
Returns to store (UK only)
Can I return an item to a French Sole store?
Unfortunately this service is not currently available when you purchase with intu.co.uk.
Postal returns (UK & Ireland)
What is the procedure for returning an item to French Sole by post?
All items must be returned in unused (re-saleable) condition.You can return any item you are not completely happy with but you must notify your intention to return it, in writing to customercare@intudigital.co.uk, within 7 working days from the date you received your goods. The item(s) must then be returned within 14 days of invoice date to the following address:
Head Office
French Sole Ltd.,
Units B / E1 and J,
Lambs Farm Business Park,
Basingstoke Road,
Swallowfield,
Berkshire RG7 1PQ
The customer is responsible for the postage costs incurred when returning an item. Goods must be returned with proof of purchase by registered post only. We cannot be held responsible for any item returned. If a customer returns an item that is not re-saleable (and therefore not entitled to a refund/exchange) the customer will be responsible for the shipping fees incurred to return the items. If in doubt take high resolution pictures (not bigger than 2 megabites) of the shoes (including the soles) and contact French Sole at customercare@intudigital.co.uk attaching the pictures and details of your return, our customer service team will then be able to assist you before you incur shipping costs on items that may not be in a re-saleable condition.
We aim to turn around returns and refunds within a few days of receiving them, however, during our busiest periods this process can be prolonged. We therefore maintain a 14 day returns completion period starting on the day we receive your package.
Returning Goods
This Part sets out the terms which govern your right to return any Goods that you do not want to keep.
If you wish to return an item, you must notify your intention to return it, in writing to customercare@intudigital.co.uk, within 7 working days from the date you received your goods. The item(s) must then be returned within 14 days of invoice date.
You can, at any time within 7 days of receiving Goods from us, cancel your contract and return any Goods back to us.
Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession. The Goods must be returned to us intact, undamaged as soon as reasonably possible. We will notify intu.co.uk to refund to the payment card the price paid for the Goods returned.
Your rights under this Part are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000. If you wish, you may notify us that you wish to cancel your contract before the end of the statutory cancellation period (7 days from the day after you receive the Goods). You must then return the goods to us in the manner specified in the above paragraph.
Nothing under these terms and conditions affects your statutory rights.
General terms relating to our relationship with you
This Part sets out some general terms that govern our relationship with you and purchases by you.
We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control, including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.
We warrant to you that any Goods purchased from us on intu.co.uk are of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Goods you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
This does not include or limit in any way our liability:
(a) For death or personal injury caused by our negligence;
(b) Under section 2(3) of the Consumer Protection Act 1987;
(c) For fraud or fraudulent misrepresentation; or
(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to loss of income or revenue; loss of business; loss of profits or contracts; and loss of anticipated savings.
All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.
These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.
The interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law unless as a matter of law you are entitled to rely on the laws of your country of domicile as a consumer.
You and we agree to submit to the exclusive jurisdiction of the English courts for the determination of disputes for customers in England, and the Scottish courts for customers in Scotland. For all other customers unless as a matter of law you are entitled to bring or defend an action as a consumer in your country of domicile, you and we submit to the exclusive jurisdiction of the English Courts.
The intellectual property rights in all software and content made available to you on or through the Website is our property or the property of our licensors and all such rights are reserved by us and our licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Website nor may you use any such content in connection with any business or commercial enterprise.
French Sole is a trade mark belonging to us and no licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without our written permission.
Find us >>
Follow us >>